Why Is My Samsung Washer Not Spinning?

When you just want to wash your clothes, nothing’s more frustrating than a Samsung washer not spinning. There are several reasons that contribute to this problem, with the most likely being a faulty suspension or a clogged drain pump.

Luckily, these issues have relatively simple solutions. In this post, we discuss the top reasons why your Samsung washer isn’t spinning. We also answer the following questions:

  • How do I run a diagnostic on my Samsung washing machine?
  • How do I reset my Samsung washer?
  • How much does it cost to fix a washer that won’t spin?

Related: The Fix – Samsung Washer Not Draining

5 Reasons Why Your Samsung Washer Isn’t Spinning: Diagnosis + Solutions

When it comes to washing machines, Samsung reigns on top. Apart from reliability and functionality, Samsung washers are praised for their longevity. However, breakdown maintenance and repairs are often inevitable. Five, ten, or fifteen years down the line, your washer may not work as well as it used to.

Here are some of the most common reasons why your Samsung washer won’t spin:

Door Lock Damage

door lock damage

For safety purposes, washers don’t spin when they detect an issue with the door. This is the reason why most washers don’t open once they’re operational. It’s only when the door is closed that the switch lock sends information to the control board to start the machine.

If the lock isn’t working, it’s likely that the control board reads the switch lock information as “open,” therefore preventing the machine from spinning.

So, if your washing machine refuses to spin, you may want to double-check if the door is properly secured as it may have failed mechanically or electrically.

If the lock itself is broken, it’s best to have it replaced. On the other hand, if the lock is in relatively decent shape, it may be electrically broken. Use a voltmeter on each lock switch and search for electrical inconsistencies.

You’ll find more information about the washer’s lock in the Samsung guidebook or diagram it came with.

Unbalanced Load

unbalanced load

When the wash load is uneven, an Unbalanced Load error occurs.

Usually, this error happens when there are too many heavy items in the wash drum. Simply redistribute or remove a few articles of clothes from inside it. Once you close the lid and start the machine, the washer should start spinning.

Washers that have unbalanced loads display a UE, UL, or dC error code on the machine’s control panel.

Loose Drum Nut

Drum nuts are exclusive to top-load washers. They’re usually located at the bottom, keeping the drum in place. They also help hold the seal at the bottom of the drum.

A washer’s drum nut tends to loosen over time. Luckily, you only have to tighten the drum nut to fix it. It should be tight enough to prevent wobbling.

Faulty or Worn Out Suspension

A faulty or worn-out suspension leads to excessive moving, noise, and leaks. If not taken care of, the washer may stop spinning entirely.

When a suspension spring fails, the machine’s internal load becomes off-balance. It’s what holds the drum, after all.

To know for sure, look inside the washer’s cabinet with the help of a flashlight. The appliance manual can serve as a reference if you’re not sure where the suspension rods are located.

Assess the damage. Do the springs look loose, broken, stretched, or distorted? Do they show signs of rust? If the answer is yes, it’s time to replace your washer’s suspension. It’s likely the reason why it isn’t spinning.

Worn Out Shock Absorber

Shock absorbers, as the name suggests, are designed to equalize and moderate the machine’s vibration during a spin cycle. They play a crucial role in the smooth operation of your washer.

With heavy use, they may detach, leak lubricant, and even break. The washer won’t operate optimally without functioning shock absorbers.

To check the status of your washer’s shock absorbers, open the machine’s panels. There, you’ll find anywhere between two to four tubular parts, usually made of both metal and plastic.

If one of the shock absorbers comes loose, simply reach in and reattach it. If the connection is broken, you’ll have to order a replacement part and reinstall it yourself or call a repair service to do it for you.

The same is said if the shock absorbers are leaking. Leaking shock absorbers have essentially lost their ability to function.

Frequently Asked Questions

As follows are some of the most frequently asked questions in relation to faulty washers:

How do I run a diagnostic on my Samsung washing machine?

Samsung has a really good diagnostic system, both for service modes and test modes. Since not all models are the same, consult your Samsung manual for detailed diagnostic instructions.

Some of the most common error codes include the following:

  • NF Code: Water supply error
  • AE Code: Communication error
  • DS/DL/LO Code: Door lock error
  • HR Code: Heater error
  • TE Code: Temperature sensor error

How do I reset my Samsung washer?

Resetting a Samsung washer is as straightforward as it can get. According to the official Samsung website, all you have to do is to unplug the machine or turn it off at the circuit breaker, wait for one to five minutes, and power it up again. That’s it!

How much does it cost to fix a washer that won’t spin?

Depending on the severity, repairing your washer may cost anywhere between $50 to upwards of $500. This includes both labor and replacement.

However, before you pay for replacement or repair, we urge you to check the machine’s warranty.

Most Samsung appliances have five to ten-year warranties. If your washing machine refuses to spin during this period, it’s best to contact the manufacturers before issuing a repair. This way, you won’t have to pay anything out-of-pocket.


Samsung washer

If your Samsung washer isn’t spinning, it might be because of an unbalanced load or a faulty suspension. You might also want to check the tightness of the machine’s shock absorber or drum nut; loose parts may prevent your Samsung washer from working optimally. Good luck!

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