The OE Error Code is one error you may come across while using your LG washing machine. When your washer displays an OE Error Code, it means that the washing machine cannot drain water out of the drum for more than 10 minutes during a wash cycle.
The OE Error Code can occur anytime in the washing machine’s normal lifetime or can be caused by faulty fixtures or fittings.
Common Problems That Cause OE Error Code Issues to Arise
We can help you troubleshoot some of these problems. Below are three common occurrences.
1. Blockage in the Drain Hose
One of the first things to check is the drain hose. This is where water flows out from your washer when the cycle is complete. This can sometimes happen when the drain hose is bent at awkward angles, is forming knots around itself, or has not been properly placed down.
To check, you simply need to have a look at the drain pipe.
If you see that it’s in any of the above conditions, you can simply uncurl the drain hose or place it down to allow the free flow of drain water.
After straightening the drain hose, try running a normal wash cycle on your washing machine by pressing the start button to see if the water drains.
If it still doesn’t drain properly and the OE Error Code is still showing, the problem could be with the drain pump filter.
2. A Clogged Drain Pump Filter
You can find the drain pump filter inside your washing machine. Please ensure that you turn off the power and unplug the power supply from the wall. This is to avoid any chance of electrocution.
To examine the drain pump filter:
- Locate the drain pump filter cover, which will be on the front bottom of your LG Washing Machine.
- Remove the cover to reveal the contents within where you will find a small drain hose and, next to it, the top part of the drain pump filter.
- Once you have removed the cover, you will need to pull out the small drain hose slightly. You will also notice that it has a cap.
- To remove the drain pump filter, you will need to unscrew it by turning it counterclockwise. After it pops out, have a look within to see if there is any residue from doing your laundry. You could see anything from lint, hair, threads, or potential items that were left in the pockets of your clothing before putting them in the washing machine. Whatever you find in the drain pump filter could be restricting the drain water from flowing and causing your washing machine to display the OE Error Code.
7. Clean out the drain pump filter from any residue:
- It is recommended that you clean out the drain pump filter with warm water.
- Use an appropriately sized cleaning brush to clean the drain pump filter more thoroughly.
- Use your rag or towel to dry off any remaining water. Now you are ready to put the drain pump filter back.
8. To reattach the drain pump filter, simply screw it back inside using clockwise motions. Once it pops back in, put the cap back on the drain hose and return it to the original position.
9. You can test this solution by running a small load of laundry on your washing machine. Plug the power cord back into the wall and press the start button.
If the wash cycle runs smoothly, then the problem was with your drain pump filter. If not, and your LG Washing Machine is still showing an OE Error Code, then the problem might lie with the drain pump itself.
3. Faulty Drain Pump
The Drain Pump is the heart of the whole pumping mechanism. If the motor is faulty or if something is blocking it, your washing machine will not be able to drain water, and it’ll show an OE Error Code.
Please note: We recommend that you only proceed with this part of the troubleshooting only if you consider yourself handy with tools and electrical components. It wouldn’t be a bad idea to get professional help for this.
If you’re confident in yourself and your abilities, read on for a detailed description of how to identify and replace a faulty drain pump:
Check to see if could be an obstruction to the drain pump. Turn on the washing machine and start a spin cycle. You will hear a humming noise from within that indicates that the motor is working fine. If you hear a humming noise and the washing machine displays an OE Error Code, there is an obstruction.
If you don’t hear a humming noise, you need a replacement for your drain pump.
The drain pump is located behind the drain pump filter and depends on your LG Washing Machine model. However, you can check it on your own by following a few simple steps.
For this, you would need a screwdriver, pliers, and your new drain pump (if you have it).
- Turn off the washing machine and remove the plug from the wall socket.
- Remove the top of your LG Washing Machine by removing the screws, holding them down, pulling the top backward, lifting it off, and placing it aside.
- Remove the soap drawer entirely by pulling it out and unscrewing the components that hold it in place
- On the other side, depending on your model, you will either find another screw or locking tabs holding the control panel in place. Again, unscrew or pull to remove.
- Now, you need to remove the cover that is around the drain pump filter. If you have drained the water out, find the screw inside of the drain pump filter and remove the whole bottom panel.
- Next, you need to remove the band clamp that holds the washer door. Once you remove it, place it inside the washer tub.
- For the door lock, you simply need to remove the wiring harness by pulling it down.
- Now you’re ready to remove the entire front panel. Remove the screws across the top of the front panel, tilt it forward, lift, and set it aside.
(For some models, you only need to remove the panel that is at the front bottom. You’ll find the screws inside the space where the drain pump filter is located)
Once you have removed the front panel, you’ll be able to locate the drain pump behind the drain pump filter.
To remove the drain pump:
- Remove the screws (or locking tabs for some models) that hold the drain pump to the base.
- Remove the hoses attached to the drain pump (2-3 depending on your model). Then, unclamp each hose from the drain pump.
- Remove any remaining screws holding the drain pump down.
- Once you have the drain pump assembly in your hands, remove the metal bracket housing it by unscrewing all screws. Some models will have a locking tab that holds the drain pump in. Simply remove that.
- Once out of the metal bracket, you will need to disconnect all the wiring. Memorize the wire colors so you can put it back quickly or take a picture using your phone, whichever is easiest for you.
- Next, remove the screws holding the pump motor and pump body together.
- Remove the plastic cover that is over your pump motor.
- Once you have the pump motor in your hand, place the new pump in the plastic cover.
- Reassemble your machine working backwards from the previous steps.
Once you have it all back, try running your LG Washing Machine through a normal wash cycle and check to see if the error code has now disappeared.
If the problem persists, call a professional to help diagnose the problem and take the necessary steps to rectify the issues with your LG Washing Machine.